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The following General Terms and Conditions (GTC) apply to the use of this website and the business relationships between UniCaps Suisse AG, Seestrasse 5a, CH-8810 Horgen, Switzerland, and its customers when the website is accessed or. currently available and valid version when ordering goods. The offer on this website is aimed exclusively at customers residing in these countries.

Any natural or legal person who maintains a business relationship with UniCaps Suisse AG is referred to as a customer. The terms and conditions as well as the data protection regulations can be adjusted from time to time. UniCaps Suisse AG asks you to read these provisions carefully each time you visit the website and each time you order goods.

These terms and conditions apply exclusively. Conflicting, supplementary or deviating terms and conditions require the express written confirmation of UniCaps Suisse AG to be valid. When using this website, the customer confirms when ordering goods, to fully accept these General Terms and Conditions.

Should individual provisions of these GTC prove to be ineffective or unenforceable or become ineffective or unenforceable, the validity of the remaining provisions shall remain unaffected.

The operator of this website is UniCaps Suisse AG, Seestrasse 5a, CH-8810 Horgen, Switzerland.A. INFORMATION ON THIS WEBSITE

The my-cups contains information about products and services.

Unless the information on is expressly designated as guaranteed properties or guarantees, the information is not guaranteed properties and no guarantees.

UniCaps Suisse AG makes every effort to ensure that all details and information on this website are correct, complete, up-to-date and clear, but UniCaps cannot guarantee this, either expressly or tacitly.T. PRICES

Unless otherwise stated, the prices quoted by UniCaps Suisse AG include statutory VAT, any advance recycling fees (VRG) and copyright fees for electronic devices. The prices are gross in Swiss francs (CHF).

Unless otherwise stated, any shipping costs will be charged additionally and must be paid by the customer. Shipping costs are shown separately in the ordering process.

We reserve the right to make technical changes, errors and misprints. In particular, UniCaps Suisse AG can make price changes at any time and without prior notice. The sales prices do not include any consulting and support services.4. CONCLUSION OF CONTRACT

The offers on this website represent a non-binding invitation to the customer to order products and/or services from UniCaps Suisse AG. With the order via this website including the acceptance of these terms and conditions, the customer submits a legally binding offer to conclude a contract. UniCaps Suisse AG then sends an automatic "order confirmation" by e-mail, which confirms that the customer's offer has been received by UniCaps Suisse AG. Orders placed are binding for the customer. Unless otherwise noted, there is no return or right of withdrawal.

By clicking on the "BUY NOW" button, the customer makes a binding offer to purchase the goods in the shopping cart.

The order confirmation sent automatically after the order has been sent confirms the content and receipt of the customer's order at UniCaps, but does not constitute acceptance of the customer's offer.

A contract is only concluded when UniCaps declares acceptance. The declaration of acceptance takes the form of a separate e-mail either in the form of an order confirmation or a shipping confirmation within five "working days" (Mon. - Fr. with the exception of national public holidays) from receipt of the customer's order. If the customer does not receive a declaration of acceptance from UniCaps within five working days of receipt of the customer's order, the customer's order has not been accepted. Any payments already made by the customer will be refunded to him immediately, at the latest within fourteen calendar days.

Orders will only be delivered after full payment has been received and provided the goods are available. If, after conclusion of the contract, the ordered goods cannot be delivered or cannot be delivered in full, UniCaps Suisse AG is entitled to withdraw from the entire contract or part of it. If the customer's payment has already been received by UniCaps Suisse AG, the payment will be refunded to the customer within 20 calendar days. If payment has not yet been made, the customer is released from the obligation to pay. UniCaps Suisse AG is not obliged to make a replacement delivery in the event of a contract termination.H. CONSUMER'S RIGHT OF WITHDRAWAL

If the customer is a natural person who concludes a legal transaction for a purpose that is predominantly neither commercial nor self-employed (consumer), the customer has a right of withdrawal § 312g i.Vm § 355 BGB.


You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period for a purchase contract is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In the case of a contract for several goods that you have ordered as part of a single order and that are delivered separately, the cancellation period is fourteen days from the day on which you or a third party named by you who does not is the carrier, has or has taken possession of the last goods.

In the case of a contract for the delivery of goods in several partial consignments or pieces, the cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier delivered the last partial consignment or have or have taken possession of the last piece.

In the case of a contract for the regular delivery of goods over a fixed period of time, the cancellation period is fourteen days from the day on which you or a third party designated by you who is not the carrier take possession of the first goods have taken or has.

To exercise your right of withdrawal, you must inform us (UniCaps GmbH, Im Technologiepark 6, 15236 Frankfurt (Oder), email:, Tel.: +49 (0) 335 228802-0 , fax: +49 (0) 335 228802-99) by means of a clear statement (e.g. B a letter sent by post, a fax or an e-mail) of your decision to withdraw from this contract. You can use the model cancellation form below, but it is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.

If you withdraw from this contract, we will owe you all payments we have received from you, including delivery costs (except for the additional costs resulting from your choosing a different method of delivery than that provided by have chosen the cheapest standard delivery offered to us) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

You must return the goods to UniCaps GmbH, Im Technologiepark 6, 15236 Frankfurt (Oder) immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send off or hand over the goods before the period of fourteen days has expired. We bear the costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary to establish the nature, characteristics and functioning of the goods.

Download sample cancellation form


The customer can choose from the payment options specified in the ordering process. UniCaps Suisse AG reserves the right to exclude customers from individual payment options without giving reasons or to insist on prepayment. The products delivered to the customer remain the property of UniCaps Suisse AG until full payment has been made.H. DELIVERY, INSPECTION, COMPLAINTS AND RETURNS

Deliveries are sent by post or courier to the address indicated by the customer in the order. Invoicing takes place by e-mail or by post.

If the delivery cannot be delivered or if the customer refuses to accept the delivery, UniCaps Suisse AG can terminate the contract after informing the customer of a complaint by e-mail and setting a reasonable deadline, as well as the costs for the account for turnovers.

The customer is obliged to check the delivered goods immediately after receipt of the delivery and to immediately report any defects for which UniCaps Suisse AG guarantees in writing by letter to the address UniCaps Suisse AG, Seestrasse 5a, CH-8810 Horgen, Switzerland.

Returns to UniCaps Suisse AG are made at the expense and risk of the customer. The customer must send the goods in their original packaging, complete with all accessories and together with the delivery note and a detailed description of the defects to the return address Appisberg, UniCaps Suisse AG Logistic, Im Russer 108, 8708 Männedorf, Switzerland specified by UniCaps Suisse AG.

If the inspection by UniCaps Suisse AG shows that the goods do not have any detectable defects or that they are not covered by the manufacturer's guarantee, UniCaps Suisse AG can charge the customer for the activities, the return shipment or any disposal place.Z. GUARANTEE

UniCaps Suisse AG endeavors to deliver goods of impeccable quality. If defects are reported in good time, UniCaps Suisse AG assumes the warranty for the item purchased by the customer to be free of defects and functional for the statutory warranty period of usually two years from the date of delivery. For tea capsules, the warranty period corresponds to the best before date marked on the packaging for unopened packaging. It is at the discretion of UniCaps Suisse AG to provide the warranty through free repair, equivalent replacement or refund of the purchase price. Further claims are excluded.

The warranties do not cover normal wear and tear, the consequences of improper handling or damage by the customer or third parties, or defects that can be attributed to external circumstances. The warranty for expendable and wear parts (e.g.B Batteries, rechargeable batteries, etc.) excluded.

UniCaps Suisse AG is not able to provide any assurances or guarantees that the data is up-to-date, complete or correct, or that the website, its functions, integrated hyperlinks and other content will be available at all times or without interruption. In particular, it is neither assured nor guaranteed that the use of the website will not infringe the rights of third parties that are not owned by UniCaps Suisse AG.p. LIABILITY

UniCaps Suisse AG excludes all liability, regardless of its legal basis, as well as claims for damages against UniCaps Suisse AG and any auxiliary persons and vicarious agents, insofar as this is legally permissible. In particular, UniCaps Suisse AG is not liable for indirect damage and consequential damage, loss of profit or other personal injury, property damage and pure financial loss of the customer. A further mandatory statutory liability remains reserved, for example for gross negligence or unlawful intent.

UniCaps Suisse AG only uses hyperlinks to simplify customer access to other websites. UniCaps Suisse AG can neither know the content of these websites in detail nor assume liability or any other responsibility for the content of these websites.10. DATA PROTECTION

UniCaps collects customer data as part of the processing of contracts and takes all necessary measures to protect the personal data provided by the customer and to comply with the applicable national data protection regulations at all times.

The other data protection regulations can be accessed under the following link: Privacy Policy


UniCaps Suisse AG expressly reserves the right to change these GTC at any time and to implement them without notice.

In the event of disputes, Swiss substantive law shall apply exclusively, to the exclusion of conflict-of-law norms. The UN Sales Convention (CISG, Vienna Sales Convention) is explicitly excluded.

The place of jurisdiction is Zurich, unless the law provides for mandatory places of jurisdiction.

The text of the contract is not saved by UniCaps after the conclusion of the contract and is not accessible to the customer. The customer can find individual transactions in the "Account" area.

UniCaps is neither willing nor obliged to participate in dispute settlement procedures before consumer arbitration boards.12. CONTACT

If you have any questions about these terms and conditions, please contact: